At Heritage Linen Shop, we want you to love every product you purchase from us. If for any reason you’re not completely satisfied, we're here to help.
Return Eligibility
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Returns accepted within 14 days of delivery
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Items must be unused, unworn, and in original packaging
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Sale items and gift cards are non-returnable
Return Process
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Email us at hello@heritagelinenshop.com with your order number and reason for return.
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We will provide you with return instructions.
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Once we receive the item and inspect it, we’ll initiate a refund/exchange.
Refunds
Refunds are processed to the original payment method within 5-10 business days of return approval.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong item, contact us within 48 hours of delivery for a free replacement or full refund.