Effective by & for the Heritage Linen Shop
At Heritage Linen, we take great care in delivering your products to you through our trusted courier partners. Our goal is to ensure your order reaches you safely and on time.
Note: Saturdays, Sundays, and Public Holidays are not considered working days for standard deliveries.
Processing Time
Orders are typically processed within 3–7 business days.
Please allow for additional processing time during high-volume periods, such as holidays or sale events.
Shipping Time
Domestic Orders - 5-10 business days ( Usps / Uniuni)
International Orders: 7–15 business days (subject to customs clearance and potential delays)
Shipping Charges : Charges are calculated at checkout based on the delivery location and order weight.
Order Tracking & Delivery
Once your order is shipped, you’ll receive a confirmation email with your tracking number and courier details.
You can track your shipment directly on the courier partner’s website using the provided tracking number.
Additionally, you can view your order status any time under the “Order Status” link in the footer of our website.
Our delivery partners will make up to three (3) attempts to deliver your order. If all attempts fail and the order is returned, no refunds will be issued. For more information, please see our [Return & Exchange Policy].
To avoid delays, please ensure that the shipping address is complete and accurate, including the correct postal code and a valid mobile number.
Important: No refunds will be issued for orders returned due to incorrect or incomplete shipping information.